Billing & Cancellations

Refund & Cancellation Policy

Effective Date: September 2026•Version: 1.0 (Operational Draft)•30-Seat Atomic Allocation Architecture

Preliminary Legal Draft NoticeThis Refund & Cancellation Policy reflects Mentskool's operational seat locking and billing mechanics. It is a first draft provided for platform transparency and should be reviewed and ratified by qualified legal counsel or a corporate legal service (e.g., Vakilsearch) before real commercial payments go live.

Core Principle

Cohort Subscriptions Are Non-Refundable Once Billed.

When you cancel your cohort subscription, your mentorship access remains 100% active until the end of your current 30-day billing cycle. Your subscription will simply not renew for the subsequent month, and your seat will be automatically released at the conclusion of your paid period.

•No Immediate Lockout: You retain full access to meetings, quizzes, tasks, and mentor chat until day 30.

•Zero Cancellation Fee: Cancel anytime with a single click from your cohort dashboard.

01.Why Cohorts Are Non-Refundable

Unlike mass online coaching platforms with thousands of anonymous students watching pre-recorded videos, Mentskool is built on strictly capped cohorts of at most 30 students per mentor:

Atomic Seat Reservation:The moment you complete enrollment, our system executes an atomic Redis lock that physically reserves 1 of the 30 available seats exclusively in your name.

Dedicated Mentor Time Allocation:Your mentor commits specific weekly calendar slots to review your homework, grade your tests, and conduct private 1:1 strategy meetings based on this guaranteed roster.

Because other eager aspirants are turned away once a cohort reaches capacity, midway refunds are not sustainable for mentors who have budgeted their academic time.

02.How to Cancel Your Subscription

Cancelling your subscription is completely friction-free and can be performed at any time without calling customer care:

Log into your Mentskool student account.
Navigate to your active cohort page or visit the mentor's public profile.
Click “Leave Cohort / Cancel Subscription” in the membership action panel.
Confirm your cancellation in the prompt.

What Happens Next:Your recurring renewal is immediately turned off. You will not be charged again. Your cohort dashboard and chat access remain fully functional until the final day of your paid 30-day term.

03.Switching Mentors (Zero Lock-in)

We believe every student deserves a mentor whose teaching style perfectly resonates with them. If your current mentor's guidance does not match your learning pace:

You can cancel your current cohort at the end of the month and enroll with any other verified IITian or AIIMS ranker who has an available seat.
All your past task submissions, quiz scores, and efficiency metrics transfer seamlessly with your student profile.

04.Exceptions, Double-Charges & Billing Disputes

We recognize that technical issues can occasionally occur during online payments. We honor 100% full refunds under the following specific circumstances:

A. Duplicate Payment / Gateway Glitch

If your bank account or card is charged more than once due to a network timeout or Razorpay gateway glitch, the duplicate transaction will be refunded in full. Refunds are routed directly to the original payment source within 5–7 business days.

B. Mentor Non-Performance / Prolonged Inactivity

If a mentor becomes unresponsive for more than 7 consecutive days, misses scheduled meetings without prior notice, or is paused for non-compliance, students may raise an audit request. Upon verification, Mentskool will issue a prorated refund or immediate free transfer credit to an equivalent mentor cohort.

05.Billing Assistance & Support

Have questions about an active charge or need help with a transaction receipt? Our billing support team is here to assist:

Billing Support: support@mentskool.com

Subject Line Format: [Billing Inquiry] Transaction ID / Student Email

Resolution SLA: Inquiries addressed within 24 business hours